Terms of Service

1. Acceptance of Terms

By accessing and using One Call Away's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and One Call Away ("Company," "we," "us," or "our"). If you do not agree to these Terms, you may not use our Services.

2. Service Description

One Call Away provides professional virtual assistant and cold-calling services specifically designed for real estate professionals, including but not limited to:

• Virtual assistant services for real estate wholesaling and investment
• Cold-calling campaigns to potential property sellers
• Lead qualification and initial property assessment
• CRM management and data entry services
• Appointment setting and follow-up communications
• Integration with real estate platforms and tools

3. Client Responsibilities

As a Client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Ensure all provided contact lists and data comply with applicable laws and regulations
• Maintain current real estate licenses and certifications as required by law
• Comply with all Do Not Call (DNC) regulations and telemarketing laws
• Provide clear instructions and guidelines for cold-calling campaigns
• Respond promptly to leads and appointments generated by our Services
• Pay all fees according to the agreed payment schedule

4. Service Standards and Performance

One Call Away commits to:

• Provide virtual assistants trained specifically in real estate wholesaling
• Maintain professional communication standards in all client interactions
• Deliver services during agreed business hours and time zones
• Provide regular reporting on campaign performance and results
• Maintain confidentiality of all client information and business data
• Implement quality control measures and ongoing VA training

5. Payment Terms

Payment terms are as follows:

• Fees are based on the selected service package (Standard or Premium)
• Monthly fees are due in advance on the agreed billing date
• Setup fees, if applicable, are due upon service commencement
• Late payments may incur additional fees and service suspension
• All fees are non-refundable except as specifically stated in these Terms
• Price changes require 30 days advance written notice

6. Service Level Agreement

Our Service Level Agreement includes:

• Availability: Services available during agreed business hours (typically US time zones)
• Response Time: Initial response to client communications within 24 hours
• Quality Standards: All VAs complete our proprietary real estate training program
• Reporting: Weekly performance reports provided to all clients
• Support: Dedicated account management for Premium package clients

7. Compliance and Legal Requirements

Both parties must comply with applicable laws, including:

• Telephone Consumer Protection Act (TCPA) and Do Not Call regulations
• Fair Credit Reporting Act (FCRA) requirements
• State and federal real estate licensing requirements
• Data protection and privacy laws
• Anti-spam and telemarketing regulations

Clients are solely responsible for ensuring their use of our Services complies with all applicable laws in their jurisdiction.

8. Termination

Either party may terminate this agreement:

• For Convenience: With 30 days written notice
• For Cause: Immediately upon material breach of these Terms
• Non-Payment: After 15 days of unpaid fees

Upon termination, we will securely return or delete client data as requested, and clients remain responsible for all fees incurred up to the termination date.

9. Limitation of Liability

One Call Away's liability is limited to the fees paid for the specific services that gave rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business opportunities. Our Services are provided "as is" without warranties of any kind.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, business strategies, client data, and trade secrets. This obligation survives termination of this agreement. We implement industry-standard security measures to protect all client information.

11. Intellectual Property

One Call Away retains all rights to our proprietary methodologies, training materials, and service delivery processes. Clients retain ownership of their business data and contact lists. Any improvements or customizations developed specifically for a client may be used by One Call Away for other clients unless otherwise agreed in writing.

12. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and governed by the laws of the State of Florida.

13. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email with 30 days notice. Continued use of our Services after such changes constitutes acceptance of the modified Terms.

14. Contact Information

For questions about these Terms or our Services, please contact us: