Privacy Policy

1. Information We Collect

One Call Away ("we," "us," or "our") collects information to provide superior virtual assistant and cold-calling services for real estate professionals. We collect:

• Personal Information: Name, email address, company details, and business information you provide when contacting us or using our services.
• Business Information: Property data, lead information, CRM data, and other real estate business information necessary to provide our VA services.
• Communication Data: Call recordings, email exchanges, and other communications for quality assurance and training purposes.
• Usage Information: How you interact with our website, services, and platforms to improve our offerings.

2. How We Use Your Information

We use collected information to:

• Provide virtual assistant and cold-calling services tailored to your real estate business
• Manage and execute cold-calling campaigns on your behalf
• Integrate with your existing CRM and real estate platforms
• Train our virtual assistants to better serve your specific needs
• Communicate with you about our services, updates, and industry insights
• Improve our service quality through performance analysis and feedback
• Comply with legal obligations and protect our legitimate business interests

3. Information Sharing and Disclosure

One Call Away does not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• Service Providers: With trusted partners who assist in providing our services (CRM integrations, communication platforms, etc.)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share specific information

4. Data Security and Protection

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Secure data centers with physical and digital security measures

5. Your Rights and Choices

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at Info@OneCallAwayVAs .com.

6. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill legal obligations. Business data and call recordings may be retained longer for quality assurance, training, and compliance purposes. Upon termination of services, we will securely delete or anonymize your information according to our data retention schedule.

7. Third-Party Integrations

Our services integrate with various real estate platforms and CRMs (Podio, REI BlackBook, Salesforce, etc.). These integrations are governed by the respective third parties' privacy policies in addition to this policy. We ensure all integrated platforms meet our security and privacy standards.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Information

For questions about this Privacy Policy or our data practices, please contact us: